Mobilitas Insurance Company, Mobilitas Insurance Company of Arizona, and Mobilitas General Insurance Company (collectively, “Mobilitas,” “we,” “us,” or “our”), is committed to user privacy and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices for information that we collect during the quoting, application, servicing, or claims handling processes connected to your policy through all channels, including our website, located at www.mobilitasinsurance.kinsta.cloud (the “Site”), our mobile application (the “App”), any other online destinations we offer, telephone, mail, email, in-person, from the insurance agencies that sell our products, or by any other means. By providing Personal Information (as defined below) to us, you acknowledge that such Personal Information may be used and disclosed in accordance with this Privacy Policy. Please note that, when you apply for insurance with an insurance agency, you may be providing information to the agency for its own use, and not just to submit it to an insurer. The agency may have its own separate privacy notice and data security practices. This Privacy Policy does not apply to these third-party agencies, so please contact the agency if you have any questions about its policies and practices.
We may change this Privacy Policy. Any changes to this Privacy Policy will become effective when we post a revised Privacy Policy on the Site. Your use of the Site, the App, or our products and services following any changes means that you accept the revised Privacy Policy.
The types of Personal Information we collect and share depend on the product or service you have with us, or for which you are requesting a quote. This information can include identifying information about you such as your name, address, and date of birth, as well as information about your prior insurance policies, drivers and vehicles, credit history, and insurance claims history. We collect information from you (including from your transactions with us) and outside sources.
We collect Personal Information, for example, when you request a quote for insurance, apply for insurance, pay insurance premiums (including by using our online payment and autopay functionalities), file an insurance claim, upload videos or photographs related to your policy or a claim along with any metadata that is associated with such content (such as geolocation and time that the photo or video was taken), engage in a chat through our chat functionality, or give us your contact information. We also collect Personal Information about you from other sources, such as affiliates or other companies that provide us with demographic and other information.
We also obtain information from consumer reporting agencies and insurance support organizations. It may include your driving record, claims history with other insurers, credit report information, and your insurance score. A consumer reporting agency that gathers information about you may share this information with others who are authorized to use consumer reports as allowed by law.
We also may collect Personal Information from partners with whom we have a business relationship, for example a ridesharing company for whom you drive that helps us prepopulate your insurance application.
All financial companies need to share customers’ Personal Information to run their everyday business. We may share all or part of the Personal Information about you that we collect with affiliated and unaffiliated companies, and others such as law enforcement, courts, and government agencies, as allowed by law. For example:
In addition, we may share Personal Information about our former customers in the manner described above.
“Internet or Electronic Network Activity Information” is any information that we or our third-party service providers collect from your computer or mobile device. We treat Internet or Electronic Network Activity Information as Personal Information, which may include:
We and our third-party service providers may collect Internet or Electronic Network Activity Information in a variety of ways, including:
We use Internet or Electronic Network Activity Information that is collected and aggregated by our third-party services providers to analyze our traffic and improve our services, among other purposes described in this Privacy Policy. In some instances, we may combine Internet or Electronic Network Activity Information with other Personal Information.
We use Internet or Electronic Network Activity Information that is collected and aggregated by our third-party services providers to analyze our traffic and improve our services, among other purposes described in this Privacy Policy. In some instances, we may combine Internet or Electronic Network Activity Information with other Personal Information.
This Privacy Policy does not address, and we are not responsible for, the privacy, information gathering, or other practices of any third parties, including any third party operating any site or application to which the Site or the App contain a link. The inclusion of a link on the Site or the App does not imply endorsement of the linked site by us or by our affiliates.
We seek to use reasonable organizational, technical, and administrative measures to protect information under our control, including computer safeguards and secured files and buildings. Unfortunately, no data transmission over the Internet or any data storage system can be guaranteed to be 100 percent secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below.
Your Choices Regarding Our Use of Your Personal Information
We seek to give you choices regarding our use and disclosure of your Personal Information for our internal marketing purposes:
DMAchoice
DMA
P.O. Box 900
Cos Cob, CT 06807
We aim to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out as described above, we will not be able to remove your Personal Information from the databases of third parties with whom we have already provided such information as of the date that we implement your opt-out request. Please also note that if you do not wish to receive marketing-related email, mail, or telephone messages from us, we may still send you important administrative messages. We may contact you by text message concerning your policy at the phone number you provide us, and those message may result in message and data fees from your wireless carrier depending on your plan. You can reply STOP to stop receiving these text messages, or reply HELP for help.
How You Can Access or Change Your Personal Information
You may have the right under applicable law to access and review, and to request the correction, amendment or deletion of, certain Personal Information we have about you by sending a written request explaining the action you desire to:
Mobilitas Insurance Company
ATTN: Privacy
3055 Oak Road
Walnut Creek, CA 94597
Your written request must include your full name, mailing address, and policy number (if applicable), state that your request is in response to this Privacy Policy, and identify the specific Personal Information you want us to correct, amend, or delete. You may request the categories of third parties we show as having received your Personal Information from us.
We cannot change consumer report information we obtain from consumer reporting agencies. To do this, you must contact the consumer reporting agency that provided it. We do not have to change our records if we do not agree with your request. If we refuse to make the requested correction, amendment, or deletion, you may file with us a concise statement indicating why you disagree with our decision and setting forth what you believe is the correct, relevant, or fair information. We will place your statement in our file.
The Site and the App are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site or the App.
The Site and the App are controlled and operated by us from the United States, and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States.
If you have any questions about this Privacy Policy, please contact us by email at privacy@mobilitasinsurance.com or calling us at 877-576-9853.
Please note that email communications are not always secure; so please do not include credit card information or other sensitive information in your email messages to us.
We are providing you this notice pursuant to state law. In addition to requiring us to provide notice to you regarding our internal Do Not Call List, Nevada law requires that we provide you with the following contact information:
Bureau of Consumer Protection
Office of the Nevada Attorney General
555 E. Washington St., Suite 3900
Las Vegas, NV 89101
Phone number: (702)486-3132
Email: BCPINFO@ag.state.nv.us
The California Consumer Privacy Act of 2018 (CCPA) gives California consumers the right to know what Personal Information and Sensitive Personal Information is collected about them, and how it will be used, disclosed, and sold. The CCPA also gives California consumers the right to request access to, deletion of, and correction of their Personal Information and Sensitive Personal Information. In addition, the CCPA provides California consumers with the right to request that their Personal Information and Sensitive Personal Information not be sold or shared, the right to request limits to the use of their Sensitive Personal Information, and the right not to be discriminated against if they exercise their rights under the CCPA.
The purpose of this notice is to provide consumers with a description of our practices regarding the collection, use, disclosure, and sale of Personal Information and Sensitive Personal Information, and instructions for submitting CCPA data privacy requests.
The types of Personal Information and Sensitive Personal Information we collect, use, and disclose depend on your relationship with us. If the nature of your relationship with us changes, an additional privacy notice may apply and will be provided to you. The following chart provides the categories of Personal Information we have collected about California consumers in the preceding 12 months.
| Types of Personal Information | Examples | Do we collect it? |
|---|---|---|
| Identifying information about you | Identifiers such as name, postal address, zip code, internet protocol (IP) address, email address, account name, Social Security number, driver’s license number, or other similar identifiers | Yes |
| Other identifiers, including signature, physical characteristics or description, telephone number, insurance policy number, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information | Yes | |
| Characteristics of protected classifications under California or federal law | Gender, marital status, age | Yes |
| Commercial information | Records of personal property, products or services purchased, obtained, or considered, driving record, claims history with other insurers, credit report information, insurance credit score, or demographic information | Yes |
| Internet or other electronic network activity information | Information regarding a consumer’s interaction with an internet website, application, or advertisement, browser information, such as Media Access Control address, device type, screen resolution, operating system version, and browser type and version, web analytics, including IP address, time of visit, page(s) visited, cookies, pixel tags, and other similar technologies | Yes |
| Audio, electronic, visual, thermal, olfactory, or similar information | Customer service call recordings | Yes |
| Professional or employment-related information | Employment status or history | Yes |
| Education information | We do not currently collect education information of CA consumers | No |
| Biometric information | We do not currently collect biometric information of CA consumers | No |
| Geolocation data | Metadata associated with videos or photographs related to your policy or a claim (such as geolocation and time that the photo or video was taken) | Yes |
| Inferences drawn from any of the above information to create a profile about a consumer | Consumer preferences, characteristics, trends, and behavior | Yes |
Sensitive Personal Information
In addition to the categories of Personal Information above, we may also collect, use, and disclose Sensitive Personal Information about you. Sensitive Personal Information could include your driver’s license or state ID information, social security number, health data, account log-in, or precise geolocation. The type of Sensitive Personal Information we collect, use, and disclose depend on your relationship with us.
How We Collect Personal Information and Sensitive Personal Information
We collect the Personal Information and Sensitive Personal Information above from the following categories of sources:
Why We Collect Personal Information and Sensitive Personal Information
We collect the Personal Information and Sensitive Personal Information above for the following purposes:
We may combine the Personal Information and Sensitive Personal Information we collect for the above purposes. We will not collect additional categories of Personal Information and Sensitive Personal Information, nor use the Personal Information and Sensitive Personal Information collected for additional purposes, without providing you notice.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own messaging or text messaging purposes
What Personal Information and Sensitive Personal Information We Sell or Share
We do not sell Personal Information and Sensitive Personal Information for revenue-generating purposes, including Personal Information and Sensitive Personal Information of minors under 16 years of age. Although the CCPA broadly defines “sale” and “share” to include certain transfers or disclosures of Personal Information and Sensitive Personal Information to a third party, there are a number of circumstances where the CCPA allows us to share Personal Information and Sensitive Personal Information with third parties that are not considered a sale. For example, we may share your Personal Information and Sensitive Personal Information with our service providers so that they can do work on our behalf. We may share the Personal Information and Sensitive Personal Information above for the purposes described above with the following categories of third parties:
In addition, we may share Personal Information and Sensitive Personal Information about our former customers in the manner described above. A consumer reporting agency that gathers information about you may share this information with others who are authorized to use consumer reports as allowed by law.
To submit a CCPA request, please complete email your request to privacy@mobilitasinsurance.com or call our toll-free CCPA phone number at 877-576-9853.
In your request, please include your name, address, phone number, email address (if you have one), your relationship with Mobilitas, and the type of CCPA request(s) you are making. If you are a policyholder or claimant, please provide your policy or claim number in your request.
We will contact you if we need additional information
Verification of Your Identity
To process your CCPA request, we must be able to verify your identity to a reasonable degree of certainty. In order to do so, you must provide the required identifying information requested above in the “How to Submit a Data Privacy Request” section when submitting your CCPA request. Before we process your request, we will match data points you provide us with data points we currently maintain to verify your identity and your relationship with us. If we cannot verify your identity, we will not be able to process your request. If you are a visitor to our website who does not interact with us by, for example, requesting a quote we are unable to verify your identity to a reasonable degree of certainty because we do not maintain information that could reasonably be linked to you.
Authorized Agent
You can designate an authorized agent to make a CCPA request on your behalf. When you use an authorized agent to submit a request, you must provide the authorized agent with signed permission to do so, and, in certain circumstances, we may ask you to verify your own identity or confirm that you provided the authorized agent permission to submit the request directly with us. We may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf. Your authorized agent must implement and maintain reasonable security procedures and practices to protect your information, and must not use your personal information and Sensitive Personal Information, or any information collected from or about you, for any purpose other than to fulfill your request, for verification, or for fraud prevention.
We will retain your Personal Information and Sensitive Personal Information for no longer than is necessary for the purposes stated in this Privacy Policy, unless otherwise extending the retention period is required or permitted by law.
For questions or concerns about our privacy policies and practices, please contact us at privacy@mobilitasinsurance.com or 877-576-9853.